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Operations Assistant

Location: Norwich

Reference: ER-OPS-NOR_1539264965

Package: £16500 - £18500 per annum


Operations Assistant, Norwich (Graduates would be ideal for this role)

Resolve Recruitment are working with one of the leading Telecoms groups who provide a range of solutions to businesses across the UK. Due to growth within the Operations team, they now seek an Operations Assistant to join their established team.

The role;

  • To answer incoming calls, dealing with general day to day enquiries
  • To answer customer enquiries via email or phone
  • To perform daily admin tasks as follows although not limited to:

Issue customer support desk tickets.
Arrange deliveries and collections

Update customer's records with any relevant information

  • Assist with customer order provisioning and customer accounts updates
  • Assist with customer order provisioning & customer accounts updates
  • To make outbound calls to update customers with their current event.
  • To make outbound calls to customer to gain feedback on the business/their experience
  • To act as an excellent representative to both customers and associates
  • Working on additional tasks and projects as required across all areas of the business as required
  • Learning about our bespoke CRM and managing accurate tariffs and invoices for customers
  • Creating scheduled reports for the management team
  • Delivering updates and news to customers
  • Make outbound calls to customers who require assistance
  • Setup customer installations/schedules/orders
  • Issue customer support tickets where required
  • Assist in resolving customer billing queries or complaints

The person;

  • A high attention to detail and accurate reporting ability
  • Having a Business to Business experience would be desirable BUT not essential
  • Positive attitude and ability to recognise areas for improvement across all process areas
  • Capable of making decisions and solving complex problems quickly and confidently whilst working as part of a team
  • Excellent communication skills both verbal and written
  • Ability to work in a team environment
  • Enthusiastic and flexible working attitude and able to work under pressure at times
  • Previous experience with the highest level of successful customer service is essential

The rewards;

  • Basic salary of up to £19,000 depending on experience + overtime
  • Recognised training, ongoing support and professional qualifications

For more information on this exciting and rewarding Operations Assistant career APPLY BELOW

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