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Claims Handler

Location: Bristol

Reference: JY-CH-BS_1629372726

Package: £23500 - £32000 per annum + Excellent Benefits


Claims Handler, Bristol

Resolve Recruitment are working with an innovative and highly successful legal insurance organisation working in partnership with brokers, insurers and solicitors. Due to continued growth, they seek now seek several Claims Handlers to process legal expenses insurance claims and provide support to senior claims colleagues.

The role;

  • Process legal expenses insurance claims and provide support to senior claims colleagues
  • Undertaking cover checks and carrying our initial assessment of new claims to establish if insurance cover is available and to what extent
  • Manage your own caseload of legal expenses insurance claims, including liaising with the insured, their broker and instructing panel firms as required
  • Provide excellent customer service to our insured, pro-actively managing the full life of the claim
  • Speak directly to policy holders and their brokers/insurers, playing an important role in managing these relationships, setting expectations, explaining claims decisions, clarifying next steps of the claims process and ultimately shaping the customer's experience

The person;

  • Good level of education (minimum of 5 GCSEs)
  • A undergraduate degree might be advantageous if you're new to the world of work, but otherwise six months or more relevant experience ideally in an insurance or legal setting
  • Good literacy skills
  • Strong IT skills
  • Customer-centric approach and be comfortable not only speaking to customers, but communicating decisions and legal and/or insurance concepts in writing
  • Excellent attention to detail and be comfortable assessing information quickly and effectively
  • Enjoy working as part of a busy team
  • Excellent multi-tasking skills
  • Organised and quick to prioritise your work as needed
  • Genuine desire to learn and challenge yourself

The rewards;

  • Excellent salary of up to £24k basic p/a depending on experience
  • Monday to Friday 9-5 (35 hours per week) - flexibility is available
  • Work from home up to 3 days per week
  • 26 days annual leave plus bank holidays, with the option of buying an additional 5 days and carrying over
  • 7% employer contributions
  • Free Legal Expenses Insurance and Motor Breakdown Cover
  • Health Cash Plan
  • Gym subsidy worth up to £25 pcm
  • Cycle scheme and interest free commuter loans
  • Company Sick Pay and enhanced Parental Leave
  • Free coffee, tea, squash and biscuits
  • Free company events and socials
  • Learning expenses and time for study and exams
  • Ongoing support and great career progression

For more information on these exciting and rewarding Claims Handler careers, please APPLY BELOW

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