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Customer Service Executive

Location: Fleet

Reference: JY-CSE-FL_1634113422

Package: £20000 - £23000 per annum + Bonus/Incentives + Excellent Benefits

Role:

Customer Service Executive, Fleet

Resolve Recruitment are working with one of the UK's largest online recruitment services companies. Due to continued expansion within their market, our client now has several exciting opportunities for Customer Service Executives to join their award-winning Customer Service Team to focus on delivering exceptional customer service, and going above and beyond for their clients.


The role;

  • You'll be involved in the day-to-day running of your dedicated client accounts, which will include:
  • Speaking with your clients daily and resolving any customer queries
  • Proactively reviewing your client's accounts to ensure that they are utilising their account effectively and achieving the best results
  • Providing client support via telephone, email and live chat
  • Leading online training sessions for your clients
  • Work closely with the Sales team to develop the client relationship and improve retention
  • Attend client visits and conduct onsite training sessions, when required to do so

The person;

  • Previous customer service experience in a professional environment is essential
  • Experience working to activity-based targets
  • Highly motivated with a passion for delivering exceptional customer service
  • Able to multi-task effectively with a high level of attention to detail
  • Be an all-round team player
  • Friendly and polite telephone manner
  • Communicate effectively via email
  • Ability to learn new systems quickly

The rewards;

  • A highly competitive basic salary of up to £23,000 depending on experience
  • Regular team incentives and performance based bonuses
  • Company lunches and social events
  • Discounts with cinemas, major retailers, family days out and much more
  • Flexible homeworking 1 day per week after 3 month probation period
  • Life Assurance
  • Pension
  • Other excellent benefits and perks


For more information on this exciting and rewarding Customer Service Executive career APPLY BELOW.

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