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Mortgage Administrator

Location: Bristol

Reference: JY-MA-BS_1657023194

Package: £17500 - £23500 per annum + Excellent benefits


Mortgage Administrator, Bristol

Resolve Recruitment Services are working with one of the South West's leading estate agency and financial services groups with an enviable reputation. Due to growth, our client now seeks a Mortgage Administrator to join their busy financial services team in order to support all Financial Advisors, provide excellent customer service via telephone, online and occasionally in person.

The role:

  • Progression of mortgages/life insurance policies through contacting clients when Advisors have signed up clients to introduce yourself and explain the role of the Admin Department, ensuring clients remain fully informed at all stages through to completion of mortgage/life insurance policy with progress updates
  • Using in house system to record all conversations, keep accurate file notes for consistency and compliance requirements, requesting necessary documents from clients as required by lenders and uploading/emailing documents to lenders
  • Manage in-house diary system to ensure all works completed by specified dates
  • Monitor and record mortgage offer expiry dates
  • Assist in obtaining specialist reports as required
  • Contact external and internal stakeholders to request updates and pass on information
  • Monitor incoming faxes
  • Make up files and ensure all required paperwork contained for compliance regulations
  • Maintain a good filing system and keep up to date
  • Hours: Full time 35-40 hours per week / part time 30 hours per week

The person:

  • Previous administration experience within a Mortgage Services capacity is essential
  • Excellent numeracy skills
  • High grades in GCSE or A-Level Maths and English
  • Customer focussed - ability to provide high level of customer service
  • Effective time management
  • Excellent telephone manner
  • Excellent organisational skills
  • Excellent attention to detail
  • Excellent communication skills
  • Ability to use initiative to ensure productivity
  • Ability to self motivate and contribute to a team
  • IT literate

The package:

  • A great starting basic salary of £17,500 -£23,500 per annum
  • Excellent benefits
  • Excellent induction, training and ongoing support
  • Free parking on site
  • A thriving independent business offering long-term stability and progression

For more information on this exciting and rewarding Mortgage Administrator career please APPLY BELOW.

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