YouTube logo and link to channel

Senior Claims Handler

Location: Bristol

Reference: JY-SCH-BS_1717595207

Package: £27000 - £31000 per annum + + Excellent Benefits


Senior Claims Handler, Bristol

Resolve Recruitment are working with an innovative and highly successful legal insurance organisation working in partnership with brokers, insurers, and solicitors. Due to continued growth, they now seek several Senior Claims Handlers to join their award-winning team, providing a timely, professional, and high-quality service to their insured clients.

The role;

  • Provide a timely, professional, and high-quality service to clients
  • Maintain ongoing contact with the insured throughout the claims process to report on progress, take further instructions, and play a key role in developing and maintaining insured relationships
  • Assessing & processing all claims in line with stipulated procedures & authority limits
  • Setting up new files by reviewing incoming instructions, identifying relevant issues, and assessing whether it's a valid claim
  • Draft appropriate correspondence to brokers/insured's requesting additional information as required
  • Resolve claims through negotiation of settlement, rebuttal of claim and/or declining of cover
  • Review panel reports, obtain instructions and instruct experts and external counsel when appropriate
  • Ensure that case management system is updated
  • Plan & prioritise own work to meet company service standards
  • Assume responsibility for quality control and compliance on own caseload, including accuracy and timeliness of record keeping, file management and management reporting and information

The person;


  • A graduate or equivalent in a relevant subject (e.g. law, business administration, insurance) OR a good level of education (min. 5 GCSE Grade C+) with 2+ years relevant experience
  • Good working knowledge of MS Office applications, in particular use of Word
  • Good numeracy & literacy skills
  • Good communication and interpersonal skills
  • Good time management and organisational skills
  • Great attention to detail


  • CII qualified or working towards

The rewards;

  • Competitive basic salary of up to £31,000 p/a depending on experience
  • Work hours to suit across Monday to Friday - flexibility is available
  • Work from home up to 3 days per week with computer equipment provided.
  • 26 days annual leave plus bank holidays, with the option of buying an additional 5 days a year and carrying unused entitlement over
  • Generous pension scheme with 7% employer contributions
  • Free Legal Expenses Insurance and Motor Breakdown Cover
  • A Health Cash Plan that covers opticians, dentists, and other medical bills
  • x4 Death in Service
  • A monthly Gym Subsidy worth up to £25 pcm
  • A Cycle Scheme and interest free commuter loans are also available
  • Enjoy a beautiful office with free coffee, tea, squash, and biscuits (and good company!)
  • Free company events and socials - from wine tasting to murder mystery events
  • Receive learning expenses and time off for your study and exams
  • Opportunity to join Charity or Wellbeing teams and help the business give even more back to the community
  • Additional excellent benefits
  • Ongoing support and career progression

For more information on these exciting and rewarding Senior Claims Handler careers, please APPLY BELOW

Return to job search
Business West Chamber of Commerce Member logo
The Road Haulage Association Bronze Associate Member logo
Driver & Vehicle Standards Agency logo
CPD UK logo
Joint Approvals Unit for Periodic Training logo
ROSPA logo